Be part of the fight against cancer! IT Service Desk support role at the Olivia Newton-John Cancer Research Institute


Make a real difference

This is your chance to join a passionate team dedicated to accelerating cancer research. As the IT Service Desk Support, you’ll provide critical technical support to our world-class researchers, empowering them to focus on developing lifesaving treatments and therapies.

What you’ll do:

  • Troubleshoot and resolve IT issues for researchers, ensuring their equipment and software run smoothly.
  • Provide level 1 support for computing devices such as desktops, laptops, A/V equipment, and lab equipment
  • Create and maintain detailed ticket information.
  • Perform routine system administration tasks such as account management
  • Proactively identify areas for improvement and collaborate with the IT team to enhance IT services for the Institute through process improvements and documentation.

You’re a perfect fit if you have:

  • Proven level 1 experience in IT support, especially with Windows and Mac systems, software like MS Office and Adobe Suite, and scientific applications.
  • An understanding of Active Directory, Office365 administration, MS Entra ID, MS 365 apps and services, virtual meeting platforms (Zoom/Teams), servers and networks (experience with MS Server OS a plus).
  • Hands-on experience with computer hardware installation and troubleshooting, imaging and setup of systems including applications
  • A self-starter with a passion for excellent customer service, a dedication to teamwork and be conscientious delivering a critical IT function.
  • Strong analytical and problem-solving skills with the ability to prioritise tasks and manage time effectively in a diverse and dynamic environment
  • The ability to build rapport with researchers and other stakeholders.
  • Minimum of 12 months experience

We offer:

  • A competitive salary with generous benefits package (up to $18,550).
  • 5 additional paid days off per year.
  • The opportunity to contribute to a meaningful cause in a dynamic research environment.

Apply today!

Send your cover letter, CV, and contact details for 3 references to Peter Lawry (IT Manager) at (mention reference number ONJCRI-0140/2024).